Getting started with Jira Service Desk Learn about Jira Service Desk's different user types and roles, get a brief introduction to how your customers raise requests, and learn what those requests look like for agents. When you're ready, pick a tutorial and learn how to make your service desk work better for your team and your customers.
JIRA Service Desk provides a service-level agreement (SLA) designer, which makes it easy to set up SLAs for your team. SLA information will appear on issues in JIRA, as well as on queues in the JIRA Service Desk interface, so no matter where your team work, they'll be able to see if they're on track to meet their SLA targets.
Nov 19, 2018 Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope that this FAQ is useful to you, but it can never replace the hundreds of questions and answers found on the Atlassian Community.
A service desk or help desk is a virtual space where your customers can go to get support. This is typically done by setting up a simple and specific portal for the end-users, i.e., customers, to access without getting lost or confused.
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what is jira service desk
